Get to the next step

Choose the guide that matches where you are stuck. A finished lookup, a browser handoff and a saved, playable file are different steps.

Find and check your file

Begin with the browser’s download list. Open the file to check playback and sound before moving it to Photos or a gallery. Your save location depends on the browser and system settings.

Read the reason before retrying

Access restrictions cannot be fixed by repeated clicks. Expired addresses need a new lookup; a blocked browser transfer may need another save method. MP3 has separate audio, size and daily allowance requirements.

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